Help & Information

Thank you for visiting our new website. We want you to enjoy the very best holiday experience with Wales Cottages, from the way we deal with your initial booking to when we hope you’ll return to holiday with us time and time again.

You’ll find our new website packed with lots of holiday ideas, places to visit and things to do, information about Wales’s very distinct regions and great photos of this beautiful country to whet your appetite!

With many years experience looking after our self catering customers, Wales Cottages is the latest brand for the UK’s largest independent Holiday Cottage agency which also includes Cumbrian Cottages, Yorkshire Cottages, Northumbrian Cottages, Derbyshire Cottages and Scottish Cottages.

Our Help and Information section is intended to cover the most common questions you might have and here we explain how we work with our customers.

Above all, we strive to offer excellent customer service and welcome the opportunity to speak to our customers. If you need any assistance please call 01228 406751, our booking office is open 7 days a week, 9am to 9pm (Sat 5.30pm).

Our Properties

All our properties are thoroughly inspected by our experienced local staff and many are also inspected by the Welsh Tourist Board to ensure they meet the high expectations of our customers.

How to book

It’s easy to book your holiday. You can call our reservations team for advice and bookings (Lines open 7 days a week) or book online; quick, easy to use and secure.

Weekly Holidays, Short Breaks, Christmas and New Year

We will always try to be as flexible as possible to accommodate you, especially for any last minute bookings.

Accessibility

If your holiday accommodation needs to meet specific requirements it may be important to check the suitability of one our cottages before you book.

Everything you'll need to know

For information about key collection and holiday pricing to travelling with children and property equipment – you’ll find it all here and more!

Visit Wales star gradings

Many of our properties are inspected by Visit Wales through their quality assessment scheme.

Insurance protection

It is very important that you have the right insurance cover when you are on holiday. We have arranged an insurance scheme with travel insurance specialists to cover customers booking through us.

Booking Conditions

Take time to read through our Terms and Conditions before booking your holiday

Privacy statement

It’s important that you trust us with your information – and we take this very seriously.